For any questions, issues, or feedback regarding IZFit, please reach out to us:

Email: hello@krocess.com

How do I create an account? Open the app and tap “Sign Up”. Enter your email address and create a password. You’ll receive a verification email to confirm your account.

I forgot my password. How do I reset it? On the login screen, tap “Forgot Password”. Enter your email address and we’ll send you a reset link.

How do I delete my account? Please contact us at hello@krocess.com to request account deletion. We will process your request within 30 days.

How does the free trial work? New users receive a 14-day free trial with full access to all features. No credit card is required to start your trial.

What happens after my trial ends? After your 14-day trial, you can subscribe for $2.99/month to continue using all features.

How do I cancel my subscription? Subscriptions are managed through the App Store. Go to Settings > Apple ID > Subscriptions on your device to manage or cancel your subscription.

How do I restore my purchase? In the app, go to the paywall screen and tap “Restore Purchases”. This will restore any active subscriptions linked to your Apple ID.

How do I log a workout? Tap the “+” button on the Dashboard or go to the Workouts tab and tap “New Workout”. Select your exercises, add sets with weights and reps, and save when done.

How do I change between kg and lbs? Go to Settings in the app and toggle the weight unit preference between kilograms and pounds.

How do I set fitness goals? Navigate to the Goals tab and tap “Add Goal”. You can choose from preset goals or create a custom one with your own target and deadline.

Is my data synced across devices? Yes, all your workout data, goals, and progress are stored securely in the cloud and will sync across any device where you sign in with your account.

The app is crashing or not loading properly

1. Force close the app and reopen it
2. Check for app updates in the App Store
3. Restart your device
4. If issues persist, contact hello@krocess.com

My workouts aren’t saving Ensure you have a stable internet connection. The app requires internet access to sync your data. If the problem continues, try logging out and back in.

We aim to respond to all support inquiries within 24-48 hours during business days.

Last updated: December 2024